FAQ

In-stock pieces ship within 48 hours via insured tracked mail (2–5 business days within the USA). Made-to-order builds ship after completion, typically 2–4 weeks, then 2–5 business days in transit.

Right now we ship within the USA only. We're working on international shipping — check back soon.

Made-to-order pieces typically take 2–4 weeks depending on stone count and current queue. In-stock pieces ship within 48 hours.

Every piece ships in a protective case, bubble-wrapped and boxed, fully insured for its value with a tracking number emailed to you.

Yes. Once your build ships you'll get a tracking link by email, and you can check status anytime on the Track My Order page.

After you place an order or inquiry we contact you within 24 hours to arrange secure payment (bank transfer, card, or financing). No card is charged through the site.

Due to the custom nature of iced pieces, all sales are final. Any craftsmanship issue is covered by our lifetime warranty — reach out and we'll make it right.

Every stone is hand-set and tension-tested before it ships. Under our lifetime warranty, if any stone loosens or falls out, we reset it free — you just cover shipping.

Gently wipe with a soft microfiber cloth and warm soapy water. Avoid harsh chemicals, ultrasonic cleaners, and steam. A soft toothbrush can reach around the stones.

Yes — we preserve the G-Shock's original water resistance. Avoid hot water, saunas, and chlorinated pools to protect the stones and seals.

Brief contact is fine, but we recommend removing it for showers, hot tubs, and saltwater to keep the ice at peak brilliance.

Store in a dry, cool place in its case or a soft pouch, away from direct sunlight and other jewelry that could scratch the stones.

There's no required service. Contact us if a stone loosens or the battery needs replacing — we handle both.

Absolutely. Use the calculator to estimate, then inquire with your model. We'll quote based on your specific watch and desired stone count.

Pick a base model in the Build & Order calculator, choose your bezel, dial, strap, and buckle, then submit a request. We email a confirmed quote within 48 hours, you approve, and we build.

We hand-set VVS moissanite with options from bezel-only to full-ice, plus channel-set or fully-iced straps, paved dials, iced buckles, and gold, silver, or rose-gold pave and prong bezels.

Yes. We preserve all original functions — shock resistance, water resistance, backlight, and alarms. The stones don't interfere with the movement.

The live calculator preview shows your configuration. For custom quotes we can share reference renders on request before production starts.

Use the custom order request or chat with us — we handle one-off designs, custom colorways, and logos. Tell us your vision and we'll quote it.

No — moissanite is its own gemstone, born from meteor fragments. It's optically superior to diamond in fire and brilliance, harder than every gem except diamond, and ethically lab-grown. It's the smart choice for iced-out watches.

Most pen testers read moissanite as a diamond due to its thermal conductivity. We use lab-certified VVS moissanite and fully disclose what it is.

No. Moissanite has a higher refractive index than diamond, so it stays more brilliant forever — it won't cloud or dull.

Yes. Our moissanite is lab-grown, conflict-free, and environmentally responsible — no mining involved.